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Field Support Technician at TTC Mobile World

Field Support Technician at TTC Mobile World

Job / Recruitment

Field Support Technician at TTC Mobile World

TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery.

Field Support Technician

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 – 3 years
  • Location Abuja , Lagos , Rivers
  • Job Field ICT / Computer 

Customer Problem resolution:

  • Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
  • Identifies the resources needed to solve the issue and estimates the effort required.
  • Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines,Implements technical solution at customer site while ensuring quality work and customer-satisfaction

Safety & Operations: Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.

Business Continuity & Diaster Recovery : Implements disaster recovery plan as and when needed

Facilty & Infrastructural Maintenance:

  • Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
  • Maintains engineering equipment.
  • Diagnoses network and device problems and implements technical or procedural solutions.
  • Performs Quality Control on structured cabling and related projects on all sites and other  Facility.
  • Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
  • Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.

Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Method of Application

Only qualified persons should send their cv to:  Job title as subject

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