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Customer Experience Officer at God Is Good Motors – GIGM

Customer Experience Officer at God Is Good Motors - GIGM

Job / Recruitment

Customer Experience Officer at God Is Good Motors – GIGM

Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

Customer Experience Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience None
  • Location Lagos
  • Job Field Customer Care 

NB: Vacancy exists at our Festac Terminal.

Requirements:

  • BSc/ HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

Job Description:

  • Sell bus tickets at GIGM terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

Method of Application

Eligible candidates who stay in Festac and its very close environs should send CVs to jobs@thegiggroupng.com  with the job role and location as the email subject. Eg: Customer Experience Officer – Festac.

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